We believe in the magic of our lash serum so much that we offer a money-back Growth Guarantee after 16 weeks of consistent use of your first order. The intention is for customers to be able to try clean beauty cosmetics that work risk-free. 

To achieve maximum desired results, our serums should be applied nightly for a minimum of 12 weeks. While some Pretty Pleasers may experience a transformation within the first few weeks, it is possible for noticeable changes to occur around weeks 8 to 12. Consistency and perseverance are key for success.

To be eligible for our money-back guarantee, you need to meet the following criteria:

1. Take a dated photo of your lashes when you start using our serum.
2. Use the serum every night for at least 16 weeks.
3. After 16 weeks, take another clear photo of your lashes from the same angle as the initial photo, with a visible date and time stamp.
4. Send both images to hello@pretty-please.ca, and our team will review your eligibility (please allow 5 to 7 working days for a response).
5. If approved, you'll receive either a replacement serum to continue your lash growth journey or a full refund.

Please keep in mind that we cannot provide refunds for cases involving irritation or reaction. Always perform a patch test before use and check our ingredient list for potential allergies.