We've got all your burning questions answered here

FAQs

What are the ingredients?

For the science-lovers and inquisitive minds, here's a full list of ingredients: Aqua, Hyaluronate (Hyaluronic Acid), Panax Ginseng Extract, Swertia Japonica Extract, Pumpkin Seed Extract, Myristoyl Pentapeptide-17, Biotinoyl Tripeptide-1, Hexapeptide-11, Acorus Calamus Root Extract, Pentylene Glycol, Panthenol (Vitamin B5), Tocopherol (Vitamin E), Arginine, Biotin (Vitamin H), Keratin, Lysine.

Our serum DOES NOT contain: Prostaglandins, Parabens, Formaldehyde, Synthetic Fragrances, Phthalates, Toxins, Sulfate, Castor Oil, Petrolatum, PEG, Dyes, Gluten, Alcohol.

To learn more about the ingredients we use (or the ingredients of your other favourite beauty products), we recommend viewing INCIDecoder. INCI is a list of the standardized and internationally accepted names used in the declaration of ingredients on cosmetic and personal care products.

Our carefully selected ingredients aim to nurture your lashes, promoting their health and minimizing irritation caused by common, harsh chemicals. In the unlikely event if any allergies to our product's components, we kindly advise discontinuing use promptly.

Please keep in mind that we cannot provide refunds for cases involving irritation or reaction. Always perform a patch test before use and please be sure to carefully review the ingredients for any potential allergies.

What is Pretty Please lash enhancing serum?

Our OG hero product, a natural lash-enhancing serum, combines nourishing botanical extracts, potent peptides, and scientifically proven ingredients that promote lash growth. We are proud that our cruelty-free formula is free of harmful prostaglandins commonly found in other serums. Additionally, we adhere to Health Canada regulations, ensuring our product's safety and efficacy.

While Pretty Please is intended for your lashes, yes, honey, you can use it on those brows, too.

How do I apply it?

1. Make sure your eyes are clean. Take that make-up off, babe. We recommend to put on Pretty Please as the final step to your skin care regime.

2. Shake the serum in the bottle, remove the applicator, and gently wipe the brush on the rim of the bottle to reduce any excess product. 

3. Just like you'd apply eye liner, apply a thin stroke of serum across your lash line. Remember, you’re applying to the skin closest to the lashes (the lash root), not the actual lashes.

4. Let it dry for a few minutes before applying mascara, or any other eye makeup.

3. Apply daily for 3 months... it's as easy as that!

What's the timeline? How long does this stuff take to work?

With regular daily use, you'll start seeing beautiful, longer, thicker lashes within 4-6 weeks of using Pretty Please, but it really depends on where your lashes are in their natural growth cycle. DON'T GIVE UP, even if you think it's not working.

Use it daily (and in at least the first month, use in the morning and at night). Keep in mind, a complete lash cycle can take up to 3 months, so some users may not experience full results until then.

After you see results, no thank you cards are needed. BUT, feel free to post a selfie/tag us on social media, or DM us your progress pics.

How long will a 4mL tube last?

The duration of a 4mL tube of Pretty Please will last depends on individual usage and how often you apply it. On average, a 4mL tube of lash serum can last anywhere from 2 to 4 months. For best results, a small amount of serum is applied to the lash line once or twice a day. Remember, a little goes a long way in achieving those fluttery lashes.

What happens if I stop using it?

If you stop using Pretty Please (but, like, WHY?), your eyelashes will eventually go back to their original look after a few weeks or months (i.e. when your hair completes another full shedding + regrowth cycle).

Can I use Pretty Please with my lash extensions?

Absolutely! As you know, lash extensions can be pricey and challenging to maintain, and they may sometimes cause strain on your natural lashes. To preserve the health of your natural lashes while wearing lash extensions, using a lash serum is highly recommended.

Since Pretty Please is oil-free, it will be compatible with the extensions bonding and it will maintain the longevity of both your natural lashes and the extensions. It can also help shorten the time needed to repair your natural lashes underneath those thick extensions.

Can I wear makeup and/or contacts when I use Pretty Please?

Absolutely! Our eye lash serum is like the best wing woman.

You can continue to rock your favourite eye makeup looks while using Pretty Please. Just be sure to let the serum do its magic first and fully dry (after about 1-2 minutes), then apply your makeup as usual.

Contacts will be A-OK, too! Our lash serum is designed to be oil-free and gentle, making it safe for contact lens wearers.

Can I use this if I get lash lifts?

You betcha! In fact, a lash lift and using a serum complement each other beautifully. After achieving your desired serum results, getting a lash lift can enhance your lashes' appearance even more. We do advise waiting 24 hours after your lash lift to apply the serum for the best outcome.

Can I use Pretty Please when I'm pregnant or breastfeeding?

First off, congratulations, mama! While our eye lash serum is made with safe ingredients and is non-irritating, we always recommend erring on the side of caution during pregnancy or while breastfeeding. As with any beauty or skin care product, it's best to consult with your healthcare provider before using the lash serum during this special time. Your doctor can provide you with personalized advice based on your individual health and circumstances to ensure you and your baby's well-being.

I've heard some other lash serums are a bit sketchy. Is Pretty Please safe to use?

Yes, our lash serum is designed to be safe for use when used as directed. It is formulated with safe and non-irritating ingredients, making it suitable for most people.

*Pretty Please lash enhancing serum does NOT contain prostaglandins (the ingredients responsible for changing eye colour in some lash serums), parabens (hormone-disrupting chemicals that have been linked to breast cancer, infertility, and other reproductive issues), or any other irritating, nasty chemicals you wouldn't want around your delicate eye area.

However, as with any beauty product, individual reactions can vary, and it's always a good idea to do a patch test before using the serum on the entire lash line. Additionally, if you have any specific concerns or medical conditions, we recommend consulting with your healthcare provider before using the lash serum. Our carefully selected ingredients aim to nurture your lashes, promoting their health and minimizing irritation caused by common, harsh chemicals. In the unlikely event if any allergies to our product's components, we kindly advise discontinuing use promptly. Your safety and satisfaction are our top priorities.

I have super sensitive eyes/skin. IDK if this is going to be a hot mess?

SIS, we feel you. Our founder had the same problem, which is how Pretty Please came to be. We curated our formula with sensitive skin girls/gays/theys in mind!

Our lash serum is formulated with safe and non-irritating, natural ingredients, making it suitable for most people... even those of us with v sensitive eyes and skin.

PRO TIP FOR OUR SENSITIVE SKIN PRETTY PLEASERS: the follicles on your lash line can only absorb so much of the serum. Some people with naturally sensitive skin may experience irritation/itchiness if too much serum is just left to linger on your sensitive eyelid. We recommend to use this very sparingly - a little will go a long way! Be sure to wipe off the tip of the applicator (the brush part) along the rim of the bottle to remove any excess product. However, avoid wiping it too vigorously, as you don't want to remove too much product; a light swipe will be sufficient. A little will go a long way in promoting lush lashes, sans the drama.

Rest assured, we do not contain any prostaglandins or parabens, which are some of the nasty ingredients you may have heard horror stories about.

However, as with any beauty product, individual reactions can vary, and it's always a good idea to do a patch test before using the serum on the entire lash line. Additionally, if you have any specific concerns or medical conditions, we recommend consulting with your healthcare provider before using the lash serum. Our carefully selected ingredients aim to nurture your lashes, promoting their health and minimizing irritation caused by common, harsh chemicals. In the unlikely event if any allergies to our product's components, we kindly advise discontinuing use promptly. Your safety and satisfaction are our top priorities.

Switching from a prostaglandin-based serum? Read this.

Prostaglandin-based eyelash serums act like steroids that supply extra hormones to the cells along your lash line. This ongoing exposure can disrupt natural gland functions. It's important to give these cells a break so they can return to normal and allow other treatments to work as expected.

The recommended waiting period before starting Pretty Please lash enhancing serum after using a prostaglandin-based serum is 12 weeks. This timeframe allows for a significant portion of the lash growth cycle to complete and for any residual effects of the prostaglandin analogs to diminish. We know it's probably not what you want to hear, but trust us, it's so worth it for your long-term health! 

Is Pretty Please vegan and cruelty-free?

Yes! Pretty Please brings you the natural beauty product you crave without compromising on quality. We are vegan and cruelty-free, because kindness is always in-style.

Can I use Pretty Please on my eyebrows too?

Heck yes! ‘90s and ‘00s overzealous eyebrow tweezing gals rejoice! Pretty Please is a popular lash serum that contains nourishing ingredients designed to promote lash growth and enhance the appearance of lashes. While its primary purpose is to be used on lashes, some users have reported using it on their eyebrows with positive results.

The serum's formulation, which includes ingredients like biotin, peptides, keratin, and panthenol, can also benefit eyebrow hairs by promoting growth and improving the overall health of the brow follicles. Using Pretty Please on your eyebrows may help achieve thicker and fuller-looking brows over time.

However, it's important to note that Pretty Please has been primarily tested and marketed for use on lashes, not eyebrows. As such, results on eyebrows may vary among individuals. Before applying the serum to your eyebrows, we recommend doing a patch test to check for any potential irritation or adverse reactions.

How does my purchase help support women in need?

Look good, feel good (about your luscious lashes AND about helping others). To learn more about our commitment to give back, and how your purchase helps support women survivors of war, conflict, and sexual assault, click here.

Does age impact results?

Yes, age can influence the effectiveness of serums, including lash serums. As people age, their eyelashes may naturally become thinner, shorter, or more brittle. This can lead to slower or less noticeable results when using lash serums. If you have “mature eyes”, you can still see improvements in your lashes with lash serums, but the results may vary compared to younger users. You may also just require more time (up to 16 weeks) to see results. Give it a try, and don't give up! Consistent use is key.

When will my order ship?

Orders will be processed in 1-2 business days. If you have selected Standard Shipping at the checkout, orders may be received within 3 to 9 business days. There are options at the checkout for express shipping, if you require your package sooner.

What is your Growth Guarantee?

We believe in the magic of our lash serum so much that we offer a money-back Growth Guarantee after 16 weeks of consistent use. The intention is for customers to be able to try clean beauty cosmetics that work risk-free. To read more about our Growth Guarantee, click here.

All other sales are considered final for hygienic reasons.

Please keep in mind that we cannot provide refunds for cases involving irritation or reaction. Always perform a patch test before use and check our ingredient list for potential allergies.

What is your refund policy?

To review our Growth Guarantee for our lash serum, please refer to the details in the FAQ above. The intention is for customers to be able to try clean beauty cosmetics that work risk-free.

Please keep in mind that we cannot provide refunds for cases involving irritation or reaction. Always perform a patch test before use and please be sure to carefully review the ingredients for any potential allergies.

The full details of our return policy can be viewed here.

How can I become a Wholesaler or Influencer/Affiliate?

Hi new bestie!

We are thrilled you are interested in more information on becoming a wholesaler or an affiliate marketing partner.

Becoming a member of our Wholesale Program will allow you to purchase Pretty Please at a discounted rate to resell. As an official wholesale retailer, you will also gain access to exclusive promotional materials, empowering you to engage with your audience effectively through your social channels. Click here for more details or to apply to the Wholesale Program.

As a part of our Brand Ambassador Program, you will help promote Pretty Please to your social media pals and earn a commission on sales generated through your unique referral links or codes. We totally understand how much goes into curating great content for your audiences, and we value your time and expertise. Click here for more details or to apply to the Brand Ambassador Program.

With both options above, you are of course, helping to support survivors of sexual assault through the sale of Pretty Please.

If you have any questions, send us a message, and we'll be in contact with you shortly!

- XOXO, Lash Growth Girl

How can I get my next serum *free*!?

We love receiving unsolicited lash pics. GUILTY.

After using Pretty Please, we know you'll be growers AND showers, so share your progress with us, and you might just win your next serum FREE!

Each quarter, we'll randomly select one (1) lucky person who shared their results or an honest review to receive their next Pretty Please lash serum on us!

As a small business, we rely on your reviews and referrals. Tagging us in your photos and telling your friends about Pretty Please means the world to us! Thank you for your support.

DETAILS, RULES, REGULATIONS:

  • Leave an honest review on our website and upload a photo of your growth after a month or two.
  • Anyone who submitted a review with a photo (or DMd us pics) is eligible to win.
  • Winners will be notified via DM or email April 2nd for Jan - Mar, July 2nd for Apr - June, October 2nd for July - Sept, and January 2nd for Oct - Dec).
  • By tagging your photos with our official handle or submitting photos, you are giving Pretty Please permission to use your image and likeness in our marketing materials. If that's a problem, shoot us a message.

Are we missing one of your questions?

If you have a Q that hasn't been answered above, feel free to send us a message and we'll help you out.